Aq888 Privacy Policy

Aq888 (www.aq888.win) takes your privacy seriously. This privacy policy is designed to explain what information aq888 collects, why it is collected, and how it is kept secure.

We believe transparency and trustworthiness are the foundation of a great gaming platform. That is why aq888's privacy policy is written in plain, accessible language so every member can understand it easily.

This policy applies to the aq888 website, mobile app, and all related services. By using our services, you are considered to have read and accepted this privacy policy.

Aq888 collects your information in several ways. The table below provides a full breakdown:

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against aq888's core principles.

Aq888 uses the information it collects for the following purposes:

• To create and manage your account and verify your identity.
• To process all financial transactions, including deposits and withdrawals.
• To provide customer service and technical support.
• To detect and prevent fraud, money laundering, and other unlawful activities.
• To meet legal and regulatory obligations.
• To improve platform services and enhance the user experience.
• To keep you informed about promotional offers and bonuses, with your consent.
• To promote responsible gaming and identify at-risk behaviour.

The aq888 website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

• Essential cookies: Required to maintain your login session and ensure security. These cookies cannot be disabled.
• Analytics Cookies: Used to monitor site usage and identify the most visited pages.
• Preference Cookies: Used to remember your language preference and other settings.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain services.

Aq888 does not ordinarily share your information with third parties. However, sharing may occur in the following limited circumstances:

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket only receive the information needed to complete a transaction.
• Technology Service Providers: Trusted partners for server hosting and security services — they may only use data for the designated purpose.
• Legal authorities: Information may be disclosed to investigating authorities when required by a court order or legal obligation.
• Fraud Prevention: Limited data may be shared with relevant authorities to assist in detecting money laundering or other financial crimes.

In each case, aq888 ensures that only the minimum necessary data is shared and that the third party upholds appropriate security standards.

Aq888 retains your information only for as long as necessary. Generally:

• All information is retained for as long as your account remains active.
• Even after account closure, certain information may be retained for up to 5 years due to legal obligations.
• Transaction records are retained for a specified period in accordance with financial regulatory requirements.
• Once legal requirements have been fulfilled, data is securely deleted.

As an aq888 member, you have the following rights:

• Right to access information: You can request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: Where no legal obligation applies, you may request that your information be deleted.
• Right to Restrict Processing: You can restrict the use of your data for specific purposes.
• Right to Object to Marketing: You can opt out of promotional communications at any time.
• Right to lodge a complaint: If your privacy is violated, you have the right to file a complaint with the relevant authority.

To exercise any of your rights, please contact our support team. We will endeavour to respond within 30 days of receiving your request.

Aq888 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

Aq888 uses industry-standard security technology to protect your information:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Encrypted database — for stored data.
• Two-factor authentication (2FA) — applied at account login.
• Real-time fraud detection system.
• Regular security audits and penetration testing.
• Restricted staff access — only those who need the data can view it.

That said, no digital system is 100% secure. Use a strong password to protect your account and never share it with anyone.

Aq888 reserves the right to update this privacy policy, in part or in full, at any time. Members will be notified of any significant changes via email or platform notification.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We recommend visiting this page regularly to stay informed.